Support Center
Need help with your cryptocurrency exchange? Find answers to common questions or get personalized support.
Most exchanges are completed within 5-15 minutes. However, the time can vary depending on network congestion and the cryptocurrencies involved. Bitcoin transactions may take longer due to network confirmation requirements.
No registration is required! Our exchange is completely anonymous. You only need to provide the receiving address for your chosen cryptocurrency. We don't collect any personal information or require account creation.
We charge a competitive service fee of 0.5% per transaction. Network fees are included in the exchange rate. The exact amount you'll receive is always displayed before you confirm the transaction.
We support major cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Monero (XMR), Solana (SOL), Tron (TRX), and stablecoins like USDT, USDC, and DAI. Our supported currency list is constantly expanding.
If your exchange is delayed or encounters issues, please contact our support team with your order ID. We monitor all transactions and will resolve any issues promptly. In rare cases of failure, we provide full refunds.
Yes, absolutely. We don't collect or store any personal information. Our exchange is designed to be completely anonymous and private. We only require the cryptocurrency addresses for the transaction.
Minimum exchange amounts vary by cryptocurrency, typically starting from $10 equivalent. Maximum limits depend on liquidity and can range from $10,000 to $100,000 per transaction. Contact support for larger amounts.
Once you send cryptocurrency to our deposit address, the exchange cannot be cancelled as it's processed automatically. However, if you haven't sent the funds yet, the order will expire after 24 hours.